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Store Policy
Payment Methods:
All orders require a valid credit card to be processed (we accept Visa, MasterCard, American Express and Discover). Orders are processed within 24 hours of receipt and your credit card will be authorized and charged at the time of shipping.
Shipping:
Shipping takes on average 10-14 working days, but we can not guarantee all orders will be delivered within this time frame. Some items can take as long as 4-6 weeks to receive, due to back orders and other availability issues. Please allow up to 6 weeks to receive all items. Orders can not be cancelled without a 20% restocking fee. Unless an order is cancelled in writing, we will assume that it is still a valid order. Orders shipped after the estimated ship time, are not entitled to discounts or compensation due to delays beyond our control. Shipments refused by customers who have not canceled their orders in writing, will not be credited.
Returns and Cancellations:
Once an item is ordered, it may not be canceled. Once your order has started the production process, it cannot be halted. Changes may be made to orders depending on the type of change. If a product arrives damaged, in a size different from what you had ordered, or is not the item type ordered due our error, we will replace the item with the correct item as originally ordered for no cost to the customer.
Color Selection:
If you look at the same color on 3 different computer monitors you will see three different colors. Buysingle.com reserves the right to change images on the site without notice. Some images may not represent the exact product shown. They may vary only slightly, but they will vary. If you are looking for a very specific color, please request a swatch (if available) and verify the color correctness. Products ordered without a fabric swatch verification are non-returnable and are not our responsibility. If a color is critical, order a swatch.
Items must be returned within 7 days from date received to qualify for a store credit. A 20% restocking fee will be taken for any return or exchange. Products must be returned to us directly and not the manufacturer who may have drop shipped the item to you on our behalf. Items returned to the manufacturer will not be credited because they have no idea who you are, where you bought the item, why you are returning it, etc. They place it back into inventory and we are unaware that you ever returned it. Products returned to us must be returned in resalable condition. Please send your return to single attn: returns dept. 2118 Wilshire Blvd suite 901, Santa Monica, CA 90403. Please make sure that you take all necessary precautions to insure that your package arrives and is not lost or stolen, as buysingle.com can not be responsible for any lost, stolen or damaged items. We cannot refund any shipping & handling charges. All sale items are final sale. Once we receive the item we will issue you a store credit certificate that may be used to purchase other items on the website. We can not issue a refund to your credit card for any reason.
Whether you have read this page on policies or not, these policies apply.
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